Privacy Policy

Last updated: September 2026

1. About this policy

This Privacy Policy explains how Luchi Empire (“Luchi Empire”, “we”, “us”, “our”), a Ghanaian group of businesses based at Atadeka Lorry Station, Ashiaman, Greater Accra, collects and uses personal information. It covers luchiempire.com (“the website”) and enquiries, quotations, bookings and work handled by our divisions: Construction, Software Engineering, Transport, Travel & Accommodation, Beauty Therapy and Risk Management.

We process personal information in line with Ghana’s Data Protection Act, 2012 (Act 843). This policy sits alongside our Terms & Conditions.

2. Information we collect

Information you give us. When you contact us through the enquiry buttons, email, WhatsApp, phone or social media, or when you ask for a quotation or make a booking, we receive the information you provide. Depending on the division and the request this may include your name, phone number, email address, company name, the site or property address, project or trip details, dates, budget, and any other details you include in your message or documents.

For Travel & Accommodation enquiries this can extend to traveller names, dates of birth, passport details, nationality and visa history where these are needed to research options or lodge an application on your instruction.

For Beauty Therapy appointments we may record relevant health information you tell us — allergies, skin conditions, medication or pregnancy — so treatments are carried out safely.

Information collected automatically. Our hosting provider keeps standard server logs for security and diagnostics. These typically record your IP address, browser type, the pages requested, referring page and the date and time. We do not use this data to identify individual visitors.

Cookies. Luchi Empire does not set its own cookies and runs no analytics or advertising scripts. The newsletter box on the website shows an on-screen acknowledgement only and does not send your address anywhere. Your browser may store third-party resources described in section 6.

3. How we use your information

• To respond to your enquiry and stay in contact about it.
• To prepare quotations and estimates, and to plan, arrange and deliver the service, project or booking you ask for.
• To arrange third-party bookings on your instruction — flights, accommodation, transfers, tours and visa applications (see section 7).
• To manage payments, invoicing and our business records.
• To carry out treatments and work safely and to the agreed standard.
• To send occasional Luchi Empire updates only where you have asked to receive them; you can opt out at any time.
• To keep the website and our systems secure and to investigate misuse.
• To meet legal, tax, accounting and regulatory obligations, and to establish or defend legal claims.

4. Sharing your information

We do not sell or rent personal information. We share it only as far as is needed to do what you have asked or to meet a legal duty, including with:

• third-party providers you are being booked with or referred to — airlines, hotels, guesthouses, transport operators, guides, activity operators, insurers and visa or immigration authorities;
• subcontractors, suppliers, tradespeople and consultants engaged to carry out part of a project or service;
• our professional advisers — accountants, lawyers and insurers — where reasonably required;
• service providers who host our website or help us run the business, under confidentiality obligations;
• a court, regulator or public authority where we are required or permitted by law to disclose;
• a buyer or successor if any part of the business is reorganised or transferred.

5. Newsletter and marketing

We only send marketing messages to people who have asked for them. Every message includes a way to unsubscribe, and you can also tell us by email or WhatsApp to stop. Opting out of marketing does not affect messages we send to handle an enquiry, project or booking.

6. Third-party services on this website

To display correctly the website loads a small number of resources from other companies. When your browser requests these files, that company receives your IP address and basic technical information under its own privacy policy:

• jsDelivr — delivers the Bootstrap stylesheet, icons and script used for layout.
• Google Fonts — serves the website’s typefaces.
• WhatsApp (Meta) — used only if you tap a WhatsApp contact button, which opens a chat with us in WhatsApp.
• Map and directions links — open your chosen maps provider in a new tab.

These providers are not given your enquiry details. A link from this website to any other site is not an endorsement, and we are not responsible for the privacy practices of sites we do not control.

7. Travel & Accommodation bookings

Luchi Empire Travel & Accommodation is an advisory and arrangement service. Where you ask us to research or arrange a booking, we pass the traveller and document details you give us to the relevant airline, accommodation, transport provider, tour operator, insurer or visa authority so the booking or application can be made. Those organisations are independent third parties and handle your information under their own terms and privacy policies. See section 6 of our Terms & Conditions for how this service works.

8. How long we keep it

We keep personal information only as long as we need it for the purpose it was collected, and then for as long as required to meet legal, tax and accounting obligations or to resolve disputes. Enquiries that do not lead to work are kept for a short period and then deleted. Project, booking and financial records are kept for the periods set by Ghanaian law.

9. How we protect it

We use reasonable organisational and technical measures to protect personal information against loss, misuse and unauthorised access, and we limit access to people who need it to do their work. No website or transmission method is completely secure, so we cannot guarantee absolute security; please do not send us sensitive documents you would not want shared over an unencrypted channel.

10. Your rights

Subject to the Data Protection Act, 2012 (Act 843), you may ask us to:

• confirm what personal information we hold about you and provide a copy;
• correct information that is inaccurate or incomplete;
• delete information we no longer have a lawful reason to keep;
• stop or restrict a particular use, including direct marketing;
• object to processing you consider unfair.

To exercise any of these, contact us using the details in section 14. We may need to verify your identity first. We aim to respond within a reasonable time. If you are not satisfied with our response, you can complain to the Data Protection Commission of Ghana (dataprotection.org.gh).

11. Children

The website is intended for adults and is not directed at children. We do not knowingly collect information from children except details about a minor that a parent or guardian gives us as part of a family travel or service booking. If you believe a child has given us information without consent, contact us and we will delete it.

12. Where your information is held

Our website hosting and some service providers may store or process data on servers outside Ghana. Where information is transferred abroad we take reasonable steps to see that it remains protected to a standard consistent with this policy and applicable law.

13. Changes to this policy

We may update this policy from time to time. The version published on this page applies from the date shown at the top. Significant changes will be reflected here; please check back periodically.

14. Contact

For any question about this policy or your personal information, contact:

Luchi Empire
Atadeka Lorry Station, Ashiaman, Ghana
+233 553 086 351
[email protected]